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UNIFI Tips #1

19/03/2011
By vivre in it, personal experience, product review, tips

I had great experience with UNIFI in the first 10 days. Everything was fast, you just name it; youtube HD streaming, big files downloading, heavy website loading, etc. There was absolutely nothing that I could complaint and think of. However, there was something that really bothered me, the VDSL modem was running extremely hot as it was a flat cooker instead of modem. Seriously, I kid you not. I was really worried that it may burnt or kaput as I usually left my internet connection running most of the time. In fact, with UNIFI having 5Mbps upload bandwidth, I am planning to leave it running 24/7/365 instead. There are so many things that you can do with that amount of upload bandwidth, ngeh2!
Anyway, coming back to the topic. I had some serious problem connecting to UNIFI last week. I found out that the ‘earth’ icon at DIR-65 turned orange, from the ‘good’ green. I spent the next 30 minutes doing my own troubleshooting, including reseting the DIR-65 router setting and reconfigured. I also did try the direct connection (UNIFI VLAN Forwarder), as suggested by RIZ. Yet the problem was still there. Obviously, the problem was not at my side then. Quickly I rang up the Unifi technical support.

On the next working day, UNIFI Support Team gave me a call and both of us agreed on an appointment. On the said date, they did come sharp on time; 1.30 p.m. and they spent the next 3 hours trying to pin down the problems. They started their investigative works from the UNIFI box, outside my apartment. Later, they moved up to the SERVER room inside my apartment, and also next, to the CABLE room at my apartment’s level. Unfortunately for them and me, none of those troubleshooting has worked. Finally, they came into my house with the old VDSL modem (white and bulky). He quickly completed the cabling and voila, the internet was back online! He then quickly swapped my black HUAWEI modem with new unit to verify the finding, guess what…. It really worked! It was clear that the culprit was the HUAWEI modem. Hampeh! He was also shocked to discover this. According to him, most UNIFI users would only have problem with their orange DLINK router.

So my prior concern was valid. Unfortunately, I neglected my concern and assumed it would be OK. Serve me right, kan? Hehe
Learning this lesson the hard way, I have thought of some ‘cool’ idea. In fact, it is cool, literally. Thanks to the USB port in front of the DLINK router. The next day, during lunch hour @ Ampang Park, I stopped by computer shop to get the USB-powered notebook cooling pad! The price was a bargain, only RM6. Trust me, it is THAT cheap!
Check out my previous UNIFI setup:

 

And now, it is cooled by the CHEAP, yet COOL cooling pad! Haha!

 

Please take note of this, the brilliant USB PORT (red-circled below). I likeee~~ Without this useful port, I would find problem to get the juice for the cooling pad. Hehe

 

So guys, I am advising and recommending those UNIFI users, to install this simple, yet effect cooling solution. Both devices are now running cool, yet quiet. You may need to bear with the blue LEDs, or perhaps you could scout around for the LEDless pad. Hint: PC Fair is coming soon in April ’11.

In my opinion, although the VDSL modem unit has lifetime warranty, I would prefer proactive solution than active solution i.e. waiting for them to come and fix it. No downtime please.. That’s all!

Cheers!

 

Image credit (1): USB Port

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11 Responses

  1. just short the LED lah…btw upload aoer yg byk sgt tuh..huhuhu


  2. angah:

    just short the LED lahโ€ฆbtw upload aoer yg byk sgt tuh..huhuhu

    Masih tak brape annoying lagi, tapi way forward mmg nak disconnect the LED pun.. hehe

    Plan nak set up remote capability from phone to PC, ada came across few aps yang bleh buat.. tp tak tgk betul lagi.. hehe

  3. Hey. I’m thinking of moving from Streamyx to UniFi soon. I’m in near KLCC and Ampang Park.

    How long have you had UniFi?
    How is the reliability/uptime?
    Are you near Ampang Park also (so I can estimate how your speed tests would relate to my area).

    Thanks!


  4. bkpr:

    Hey. Iโ€™m thinking of moving from Streamyx to UniFi soon. Iโ€™m in near KLCC and Ampang Park.
    How long have you had UniFi?
    How is the reliability/uptime?
    Are you near Ampang Park also (so I can estimate how your speed tests would relate to my area).
    Thanks!

    Hi.

    I’ve been using Unifi for two months plus. In terms of reliability and uptime, based on my experience, I haven’t encountered much of downtime, in fact no downtime except the one caused by the modem failure.
    I’m staying in Setapak area (to be specific, Air Panas area, you can google for that place and check the relative distance to your home), which located not that far from KLCC/Ampang Park area..

    I did some quick analysis on Unifi VS Streamyx: http://www.vivr3.com/2011/03/streamyx-vs-unifi/

    You might wanna have a look and decide. ๐Ÿ™‚

    Oh btw, Im using BUSINESS package i.e BIZ5 package because of the unlimited data quota. If you feel that 60GB is sufficient, then perhaps you can go for VIP package.

    Hope my explanation helps. Good luck!

  5. Hey, thanks for your response. Speed is most important to me so I’m looking at the VIP20 plan. 120GB per month will be plenty for me, although I’ve read somewhere that the DL limit is spread evenly throughout the month โ€” for example, you can’t DL 100GB in a few days, it needs to be spread evenly per day: 120/30 days = ~4GB per day. So if you DL more than 4GB in one day you get shaped (even though they are not imposing the cap yet).

    Have you heard about something like this?


  6. bkpr:

    Hey, thanks for your response. Speed is most important to me so Iโ€™m looking at the VIP20 plan. 120GB per month will be plenty for me, although Iโ€™ve read somewhere that the DL limit is spread evenly throughout the month โ€” for example, you canโ€™t DL 100GB in a few days, it needs to be spread evenly per day: 120/30 days = ~4GB per day. So if you DL more than 4GB in one day you get shaped (even though they are not imposing the cap yet).
    Have you heard about something like this?

    Hey dude, no doubt speed is the most important thing, as I share the same view with you. ๐Ÿ™‚

    With regards to the download quota, according to reliable source that I have, the quota won’t be distributed daily. It will be on monthly basis. So you need to worry on that.

    I recommend you taking lower speed access for few month, give a test ride and upgrade once you feel satisfied ๐Ÿ™‚ i fear you might have different experience and worse, you are stuck paying expensive bill every month.. you can always upgrade at no cost, but for every downgrade there is a cost. All package comes with 24 months of contract.

    good luck dude! ๐Ÿ™‚

  7. Cheers. Good idea to try a less expensive package first.

  8. i had exactly the same issue like yours. Got Unifi Installed and during the first 3 days works like a charm, the huawei modem was burning hot though, then BANG, everything stopped working on the 4th day, DSL and Internet LEDs blinking, VOIP in blinking red, called up Unifi Centre and had to wait for 6 days due to the full schedules on their end. What a brilliant idea, I too running out of power ports to cool the modem, do you mind telling me where exactly (which shop) you got the cooling pad from?

    thanks in advance.


  9. bkpr:

    Cheers. Good idea to try a less expensive package first.

    Yeap, I highly recommend you do that. It`s a safe bet! ๐Ÿ™‚


    Tommy:

    i had exactly the same issue like yours. Got Unifi Installed and during the first 3 days works like a charm, the huawei modem was burning hot though, then BANG, everything stopped working on the 4th day, DSL and Internet LEDs blinking, VOIP in blinking red, called up Unifi Centre and had to wait for 6 days due to the full schedules on their end. What a brilliant idea, I too running out of power ports to cool the modem, do you mind telling me where exactly (which shop) you got the cooling pad from?
    thanks in advance.

    Hi Tommy,

    Yes, I noticed the modem was running extremely hot, couldn’t even touch the modem. Initially I thought the modem could take it as it was designed with fair amount of lines of ventilation. I was wrong!

    I got mine at some computer shop at Ampang Park. You can have plenty other options from Lowyat Plaza. IMHO, better to get those without LEDs and having at least TWO fans. You can then have one fan for each device; modem and router. Mine is having three fans, and I arranged them in such a way that the modem is getting the air from two fans and the router is being blew by the third fan. ๐Ÿ™‚

    So far no complaint, everything is running smooth and good! ๐Ÿ™‚


  10. akmal:


    bkpr:

    Cheers. Good idea to try a less expensive package first.

    Yeap, I highly recommend you do that. It`s a safe bet!


    Tommy:

    i had exactly the same issue like yours. Got Unifi Installed and during the first 3 days works like a charm, the huawei modem was burning hot though, then BANG, everything stopped working on the 4th day, DSL and Internet LEDs blinking, VOIP in blinking red, called up Unifi Centre and had to wait for 6 days due to the full schedules on their end. What a brilliant idea, I too running out of power ports to cool the modem, do you mind telling me where exactly (which shop) you got the cooling pad from?
    thanks in advance.

    Hi Tommy,
    Yes, I noticed the modem was running extremely hot, couldnโ€™t even touch the modem. Initially I thought the modem could take it as it was designed with fair amount of lines of ventilation. I was wrong!
    I got mine at some computer shop at Ampang Park. You can have plenty other options from Lowyat Plaza. IMHO, better to get those without LEDs and having at least TWO fans. You can then have one fan for each device; modem and router. Mine is having three fans, and I arranged them in such a way that the modem is getting the air from two fans and the router is being blew by the third fan.
    So far no complaint, everything is running smooth and good!

    Thanks for the great tips… going to drop by and buy one later. Cheers!

  11. No problem mate. Good luck! ๐Ÿ™‚



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